1. Conditions for Returns & Exchanges

• Items must be returned or exchanged in original condition, unused, free from damage, stains, odors, or any sign that would prevent them from being resold as new.
• Products must include their original packaging, tags, and labels.
• TRODE does not accept returns or exchanges for sale items.

2. Return & Exchange Period

• Exchange: within 15 days from the date the customer receives the product.
• Return/Refund: within 7 days from the date the customer receives the product.

3. Rules for Returns & Exchanges

• Exchanges: only accepted for items of equal or higher value than the original order.
• Returns/Refunds: only accepted if the item has a manufacturing defect or if the wrong item was delivered.

4. Shipping Fees

• Customers are responsible for shipping costs when exchanging items (both ways).
• If the item has a manufacturing defect or was delivered incorrectly, TRODE will cover all shipping costs.

5. Return & Exchange Process

Step 1: Contact TRODE via email trodecompany@gmail.com or hotline 0769 991 966, providing the order number and photos of the item.

Step 2: Once confirmed, send the item to TRODE’s warehouse as instructed by our customer support team.

Step 3: TRODE will inspect the item and proceed with the exchange or refund according to policy.

6. Refunds

• For Cash on Delivery (COD) orders: refunds will be issued via bank transfer within 5–7 business days after TRODE receives and inspects the item.
• For online payments: refunds will be issued back to the original payment method within 5–7 business days.
• During peak periods (new collection launches, Black Friday, holiday seasons), processing times may take longer.

7. Additional Notes

• Each order is eligible for one exchange only.
• Gift Cards are non-refundable.