frequently asked question
ORDER PROCESS & GIFT CARD
How do I choose the correct size?
Check the measurements in the product size guide and compare them with a similar item you already own. You may also contact TRODE for sizing support before ordering.
Can I buy a gift card?
Yes. TRODE digital gift cards are available in values from US$50 to US$150 and are valid for 12 months from the date of purchase.
For custom gift cards above US$150, please email us to receive an exclusive offer:
- Above US$150 and up to US$200: 2% off
- Above US$200: 5% off
You can purchase a standard gift card here.
Will I have to pay duties or taxes?
Any applicable shipping fees, import duties, and taxes will be handled according to the information shown at checkout and our Shipping Policy.
How does TRODE use my personal information?
We use your information to process orders, provide customer support, improve our services, and communicate with you where appropriate. More information is available in our Privacy Policy.
SHIPPING & ORDER PROCESS
Where does TRODE ship?
TRODE currently ships to selected international destinations. Available shipping options, fees, and estimated delivery times will be shown at checkout.
How long does it take to process my order?
Orders are usually processed within 2–3 business days. During launches, promotions, or high-volume periods, processing may take an additional 1–2 business days.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with your tracking information. Tracking updates may take some time to appear after the parcel is handed to the carrier.
Who pays for return shipping?
For approved change-of-mind returns, return shipping costs are the customer’s responsibility. TRODE will cover or arrange return shipping for confirmed defective, damaged, or incorrect items where applicable.
Fixed return fees may apply when using a TRODE prepaid return label. Please review our Return & Refund Policy for the current fees and instructions.
RETURNS, EXCHANGES & REFUND, CANCELLATION
Can I change or cancel my order?
Contact TRODE as soon as possible after placing your order. Changes or cancellations are not guaranteed once processing has started and cannot be made after the order has shipped.
Can I return or exchange an item if I change my mind?
Change-of-mind returns and exchanges are generally not accepted, including incorrect size selection, colour preference, or personal fit. Any location-specific cancellation rights are explained in our Return & Refund Policy
What should I do if my order arrives damaged, defective, or incorrect?
Contact TRODE with your order number, clear photos, and an unboxing video. After reviewing the issue, we will provide an appropriate resolution, such as a replacement, refund, partial refund, or store credit.
How will I receive my refund?
Approved refunds will normally be sent to the original payment method. Return fees or other applicable charges may be deducted from the refund as explained in our Return & Refund Policy.