Shipping Policy

Last Updated: August 5, 2026

At TRODE, we're committed to delivering your orders safely and efficiently. We currently ship to selected countries and regions worldwide—including the United States, United Kingdom, Canada, Australia, Singapore, Thailand, Malaysia, the Philippines, Indonesia, Japan, Hong Kong, Germany, France, Italy, Mexico, and Brazil—and we're continuously expanding our shipping network to serve more destinations in the future.

Please review the information below for order processing, shipping rates, delivery times, duties & taxes, and return shipping.

Order Processing
Order Processing
  • All orders are processed and prepared for shipment within 2–3 business days.
    Please note that order processing time is separate from shipping transit time.
  • During new collection launches, promotional campaigns, holidays, or periods of unusually high order volume, processing may require an additional 1–2 business days.
  • Orders are processed Monday through Friday (excluding public holidays).
Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow the shipping carrier some time to update the tracking information after your shipment confirmation has been sent. Tracking updates may not appear immediately.
Contact Information

If you have any questions regarding your order or shipping, please contact us:

Shipping Rates & Delivery Times
North America
  • United States: 5–13 Business Days — Free Shipping
  • Canada: 5–14 Business Days — Free Shipping
  • Mexico: 11–15 Business Days — Free Shipping

Shipping & Import Fees

  • Shipping is fully covered by TRODE, including the standard shipping fee of 30 USD.
  • All import tariffs, customs duties, and taxes are included. No additional fees will be charged upon delivery.
Euro
  • United Kingdom: 4–9 Business Days — Free Shipping
  • Germany, France & Italy: 5–12 Business Days — 11.50 USD
    Accessories-only orders: 5.75 USD

Shipping & Import Fees

  • For the United Kingdom, shipping is free for customers. TRODE covers the standard shipping fee of 35 USD.
  • For Germany, France, and Italy, TRODE covers approximately 70% of the standard shipping cost. Customers pay 11.50 USD for orders over 230 USD.
  • All import tariffs, customs duties, and taxes are included. No additional fees will be charged upon delivery.
Asia
  • Singapore: 5–12 Business Days — Free Shipping
  • Thailand, Malaysia, Philippines & Indonesia: 15–22 Business Days — Free Shipping
  • Japan: 5–12 Business Days — Free Shipping
  • Hong Kong: 4–8 Business Days — Free Shipping

Shipping & Import Fees

  • Shipping is fully covered by TRODE, including the standard shipping fee of 30 USD.
  • All import tariffs, customs duties, and taxes are included. No additional fees will be charged upon delivery.
Oceania & South America
  • Australia: 7–15 Business Days — Free Shipping
  • Brazil: 15–25 Business Days — Free Shipping

Shipping & Import Fees

  • Shipping is fully covered by TRODE, including the standard shipping fee of 30 USD.
  • All import tariffs, customs duties, and taxes are included. No additional fees will be charged upon delivery.

OTHERS INFORMATION
Duties & Taxes

TRODE covers all applicable import tariffs, customs duties, and taxes for every country and region to which we currently ship.

Customers will not be required to pay any additional import fees upon delivery.
Return Shipping

Free shipping covers the original delivery only.

For approved returns, customers may arrange their own tracked shipment or use TRODE arranged return shipping:

  • North America (US, Canada, Mexico): 30 USD
  • Europe (UK, Germany, France, Italy): 35 USD
  • Asia (Singapore, Thailand, Malaysia, Philippines, Indonesia, Japan, Hong Kong): 30 USD
  • Oceania & South America (Australia, Brazil): 30 USD

Return shipping for defective, damaged or incorrect items will be covered where applicable.

Please review our Returns & Refunds Policy for full eligibility, conditions and instructions.
Delivery Disclaimer

Estimated delivery times are provided as guidelines only and may vary due to factors beyond our control, including:

  • Customs inspections
  • Severe weather conditions
  • Public holidays
  • Carrier delays
  • Peak shipping seasons

While we work closely with our logistics partners to minimize delays, TRODE cannot guarantee delivery dates.
Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

If an order is returned due to an incorrect or incomplete address, refusal of delivery, or failure to collect the package, additional shipping charges may apply before the order can be resent.

Thank you for shopping with TRODE.

We appreciate your trust and are committed to delivering your order as quickly and safely as possible.