Privacy Policy

Last updated: August 5, 2026

This Privacy Policy explains how TRODE collects, uses, shares, and protects your personal information when you visit or make a purchase from www.trodeworldwide.com (the “Site”).

1. Information We Collect

When you use the Site, place an order, or contact us, we may collect:

Your name, email address, phone number, billing address, and shipping address;
Order details, purchased products, payment status, transaction records, and delivery information;
Messages, enquiries, return requests, and other communications you send us;
Your marketing and cookie preferences; and
Technical information such as your IP address, browser, device, approximate location, referring website, pages viewed, and interactions with the Site.

Some technical information is collected automatically through cookies and similar technologies.

2. How We Use Your Information

We use your personal information to:

Process and fulfil orders;
Confirm payments and arrange delivery;
Send order, payment, and shipping updates;
Respond to enquiries, returns, refunds, and customer-support requests;
Detect fraud, misuse, and security incidents;
Operate, maintain, and improve the Site;
Keep accounting, transaction, and business records;
Meet our legal and regulatory responsibilities; and
Send marketing communications when you have chosen to receive them.

We process information to provide the products and services you request, operate and protect our business, meet our legal responsibilities, and manage optional services based on your choices.

3. Payments

Payments on the Site are processed by PayPal.

PayPal processes payment and related customer information as an independent data controller under its own PayPal Privacy Statement.

TRODE receives the transaction information needed to confirm, fulfil, refund, or manage your order. We do not directly receive or store your complete payment card details.

4. How We Share Information

Our online store is hosted and operated using Shopify. Shopify processes certain personal information to provide the Site, checkout, security, and related ecommerce services. You can learn more in the Shopify Consumer Privacy Policy.

We may also share relevant information with:

PayPal for payment processing;
Shipping carriers, fulfilment providers, and delivery partners;
Technology, security, website, customer-support, and professional service providers used by TRODE; and
Government authorities, regulators, courts, or law-enforcement agencies when a valid legal request applies.

Information is shared only to the extent reasonably necessary for the relevant service or purpose.

5. Cookies and Your Preferences

The Site uses cookies and similar technologies to operate essential functions such as checkout, security, and remembering your preferences.

We may also use cookies for analytics, advertising, and website improvement based on the preferences you select.

You can accept, reject, or change your non-essential cookie preferences at any time through the cookie banner or the Cookie Preferences option available on the Site. Essential cookies remain active because they are required for the Site, checkout, and security features to work properly.

6. Marketing Communications

We may send you product updates, promotions, or TRODE news when you choose to receive marketing communications.

You can unsubscribe at any time using the unsubscribe link included in the message or by contacting us.

Unsubscribing from marketing will not stop essential messages relating to your orders, payments, deliveries, returns, or customer-service requests.

7. International Data Transfers

TRODE is based in Vietnam. Shopify, PayPal, shipping providers, and other service providers may process or store information in other countries.

When information is transferred internationally, it will be handled in accordance with applicable data-protection requirements and the safeguards maintained by the relevant service providers.

8. Data Retention and Security

We keep personal information only for as long as reasonably necessary to:

Complete orders and provide customer support;
Maintain accounting, tax, transaction, and business records;
Resolve disputes and process claims;
Prevent fraud and misuse; and
Meet our legal responsibilities.

We use reasonable administrative, technical, and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

9. Your Privacy Choices

You may contact us to:

Request access to the personal information we hold about you;
Ask us to correct inaccurate or incomplete information;
Request deletion of your information;
Request a copy of certain information;
Withdraw consent you previously provided;
Unsubscribe from marketing; or
Ask questions about how your information is used.

You can manage cookie preferences directly through the Site.

We may need to verify your identity before completing a request. Some information may be retained when it is needed to complete a transaction, maintain required records, prevent fraud, resolve a dispute, or meet a legal obligation.

You may also contact the relevant privacy or data-protection authority if you have concerns about how your information has been handled.

10. Children’s Privacy

The Site is not designed specifically for children. We do not knowingly collect personal information from children without the authorisation required for their age and location.

Please contact us if you believe a child has provided personal information without appropriate authorisation.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website features, business practices, technology, service providers, or legal requirements.

The updated Policy will be posted on the Site with a revised “Last updated” date. Important changes may also be communicated through the Site or another appropriate method.